Microsoft Dynamics 365 Contact Center – Transfer conversation to workgroup, queue using intent
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
We are announcing Copilot-powered intent-based transfer capabilities for customer service workflows. This feature will reach general availabil...
Taking another big step forward, Enhanced Component Properties (ECP) are now generally available (GA) and ready for your production workloads!...
This release will enhance Amplify reporting by adding click through rate metric. A new card will show the percentage of unique users who click...
Microsoft Teams will soon support noise suppression for dial-in participants. This feature automatically filters out background noise (e.g., t...
The Cloud Update feature will transition to General Availability. Admins can manage monthly updates for Microsoft 365 Apps for Enterprise usin...
In Dataverse model-driven apps, subgrids are commonly used to display related records on a form. However, by default, they appear in a read-on...
In Dataverse model-driven apps, subgrids are commonly used to display related records on a form. However, by default, they appear in a read-on...
For the eighteenth consecutive year, Microsoft has been positioned as a Leader in the 2025 Gartner Magic Quadrant for Analytics and Business I...
When creating a business plan, makers often need to define and organize the data that powers their solution. With the latest update to Plan De...
On June 16, Microsoft announced European sovereign solutions, including a new offering called Microsoft 365 Local that has nothing to do with ...
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