Microsoft Dynamics 365 & Power Platform Posts

The Role of SharePoint Online in Microsoft 365

SharePoint Online is a critical piece of the Microsoft 365 ecosystem. Its document management service is consumed by many apps like Teams, Yam...

Two way communication between CRM and Azure Service bus

If you're interested in Azure service bus integration with CRM, this post offers valuable insights into two-way communication. This post is a ...

Call overflow management: A gift to callers and agents this holiday season

Ana is excitedly setting up her new smartphone when the screen goes blank. In dismay, she calls customer service. The estimated wait time is m...

What is Microsoft Business Central?

Business Central (BC) has been designed for small to mid-sized businesses. I’ve spoken to a few housing associations who are thinking about us...

Increase Sales with Gamification within Microsoft Dynamics 365 CRM and Dataverse

For Vital Human Services Programs, Governments Rely on Case Management Technology

The burden carried by human services programs within state and local governments is immense. The demand constantly increases, but budgets are ...

Azure Marketplace new offers – November 23, 2022

We continue to expand the Azure Marketplace ecosystem. For this volume, 123 new offers successfully met the onboarding criteria and went live....

Go beyond marketing to exceptional experiences with Dynamics 365 Customer Insights

If you want to go beyond marketing and create exceptional experiences for your customers, Dynamics 365 Customer Insights could be the tool for...