Microsoft Dynamics 365 & Power Platform Posts

Protect once, enforce everywhere: Protection policies for Power BI (Generally Available)

How to use sensitivity labels and Protection Policies to secure your Power BI estate — and why it matters more than ever in the age of AI.&nbs...

Real-world agent case studies: how organizations are using AI agents

Dynamics 365 Sales Integration with Business Central: Native, Custom, or Third-Party?

Connecting your CRM and ERP should mean one thing: your sales team sees accurate, current data from Business Central inside Dynamics 365 Sales...

Things I won't do in the site

Why I keep ads, affiliate links, guest posts, tracking, and polarizing topics off the site.

Optimize workforce operations across people and AI agents with Dynamics 365

Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps...

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and wh...

Copilot Cowork Costs Explained (With Real Examples)

How to Use Deep Agents with Azure Cosmos DB – Plan, act, and verify against operational data

Deep Agents is an agent harness built on LangGraph, for agents that need to work through a task over many steps instead of a single LLM call. ...

5 Mistakes We Keep Seeing in First-Time Dynamics 365 Implementations

After working on countless Dynamics 365 Sales and Customer Service implementations, some patterns are hard to ignore. These issues don’t usual...