Omnichannel for Customer Service – Collection
Since the launch of Omnichannel I have often blogged about its capabilities. In this post I will create a collection of links to all of my pos...
Since the launch of Omnichannel I have often blogged about its capabilities. In this post I will create a collection of links to all of my pos...
Within Microsoft's Unified Routing for Dynamics 365 we can route work items using AI based sentiment predictions. In this post I look at how!
If you're an Azure Function App user and want to control the loading of your website while ensuring that all user requests are directed to the...
I am using Dynamics 365 as an example, but the process will be the same for Power Apps. Only difference is that Dynamics 365 has the Opportuni...
The field service industry has had to roll with the punches for the last couple of years. 2022 will be no different. The trends that be...
The Kindle has been a total game-changer for me! It has eliminated the barriers that once prevented me from reading as much as I'd like. ...
We are excited to announce a new version of the Power Automate Android app is now available in public preview! Based on your feedback, we are ...
The Get-AssociatedTeam cmdlet is part of V4.6 of the Microsoft Teams PowerShell module. It reports the membership a user account has in teams,...
If you're looking to streamline the process of generating quotes in Microsoft Dynamics 365 for Sales, this post offers practical tips to help ...
If you have ever wanted to know the list of users with whom a canvas app has been shared, this tutorial is for you. While you could navigate t...
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