Microsoft is continuing to evolve Dynamics 365 Contact Center around AI agents that can participate throughout the customer service journey. O...
Open a focused dialog with Generative Pages, pass context in, return a selection—and deliver a much better model-driven app experience Dialogs...
janbakker.tech is now running on Cloudflare, and that was long overdue. When I started my blog in 2021, I picked what I knew at that time, and...
Overview Every AP team’s job comes down to one thing: making sure a vendor gets paid the right amount, at the right time, for something ...
Introduction An AI agent can do more than write a reply. Give it tools, and it may read files, query databases, send messages, or change setti...
Introduction An AI assistant can do more than answer a question when it has tool access. It can search the web, send an email, update a custom...
I had read enough prompt-injection explainers. I still wanted to poke at a real filter and keep the bill and the teardown small. So I stood u...
Impersonation Protection for Teams meetings helps users identify potentially deceptive participants and meeting organizers. When Teams detects...
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