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Learn how to enable Customer Intent for Custom Agents in Copilot Studio!

Previously I have written articles on the Customer Intent agent in Dynamics 365 Customer Service and Contact Center where I explained how the ...

6 months ago

Microsoft Viva Insights will soon allow leaders to use Microsoft 365 Copilot to explore team skills insights via natural language prompts, gen...

8 months ago

The prospect of agents running amok in Microsoft 365 tenants lessened a tad with the introduction of Entra Agent ID. Tenants will be able to m...

8 months ago

Admins can use Billing Policies to manage Copilot Pay-as-you-go services, controlling usage and costs by linking agent usage to departments an...

9 months ago

Microsoft Viva’s Feature Access Management will support the AI admin role starting mid-February 2025. AI admins can manage Copilot featu...

11 months ago

The latest feature added to Microsoft Teams is the ability for custom engine agents and Teams bots to stream their responses in real-time. Sim...

1 year ago

A summary of product, community, and learning updates from throughout the month so you can access it in one easy place. This month we're excit...

1 year ago

Microsoft Outlook has announced the integration of an AI-powered Intelligent Recap feature from Microsoft Teams to allow users to access AI-ge...

1 year ago

Hey Friends! 👋So, we're already two weeks into this, but I wanted to tell you about a series running this month which I'm sp...

1 year ago

Microsoft Loop is the latest app from Microsoft to help teams think, plan, and create together like never before. We have been listening to ma...

2 years ago