Microsoft Dynamics 365 & Power Platform Articles

Article

Dynamics 365 Contact Center – Let representatives set next presence to handle routing of work items

We are announcing the ability to allow representatives to set next presence to indicate their future availability in Dynamics 365 Contact Cent...

M365 Admin 6 days ago 4

Article

We are announcing the new Power Platform admin center (PPAC) Support Agent, our AI-powered support experience, which is designed to enable sel...

M365 Admin 6 days ago 5

Article

We are announcing the ability to assign conversations to experts who engaged with the customer previously in Dynamics 365 Contact Center. This...

M365 Admin 6 days ago 5

Article

Microsoft Copilot is rolling out GPT-6.1 Sol and Claude Sonnet 5.5 AI models starting September 30, 2026, across Cowork, Copilot Studio, Word,...

M365 Admin 6 days ago 5

Article

Microsoft Teams is redesigning the Calls app for multi-line calling users, organizing call history, voicemails, and recordings by phone line i...

M365 Admin 6 days ago 4

Article

Microsoft Edge’s Copilot is updated with a new icon, simplified UX, and enhanced features like Voice and Vision. The rollout begins mid-...

M365 Admin 6 days ago 8

Article

Business Value Accurate tariff numbers and country/region of origin values support international shipping and customs reporting. Synchronizing...

M365 Admin 6 days ago 4

Article

“Read help, EULA, privacy statement, and locale-aware context-sensitive help links from an app manifest at runtime through additional Mo...

M365 Admin 6 days ago 3

Article

The new data model for storing fields from table extensions allows developers to define keys across fields from the base table and table exten...

M365 Admin 6 days ago 3

Article

Expense Agent can identify and handle duplicated expense submissions. Key capabilities include: Enhanced duplicate detection that identifies e...

M365 Admin 6 days ago 5

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