Agentic AI in Dynamics 365 Customer Service: From Reactive Support to Proactive Service
Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...
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Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...
Setting up SharePoint integration with Microsoft Dynamics 365 looks simple - and technically, it is. But here’s where most organizations get i...
Sales teams mostly start their day with daily interactions with customers. Another tedious time-consuming work they do is to track those inter...
A reference framework for naming everything in Microsoft Fabric - from capacities down to gold-layer fact tables. Patterns, examples, and stro...
Microsoft has released out-of-band (OOB) updates today, April 19, 2026, to address issues introduced by the April 2026 Windows security update...
Microsoft Teams will allow meeting organizers to automatically start transcription without recording by selecting the new “Transcribe on...
Microsoft Teams admin center will introduce centralized management for Attendee Capacity Pack licenses starting late April 2026. Admins can di...
Starting May 2026, the first channel in newly created Microsoft Teams will default to the threaded conversation layout instead of Posts. This ...
For Windows devices in Egypt, a workaround is available for an issue affecting Daylight Saving Time (DST). Between April 24 and April 30, 2026...
Copilot has been enhanced to interpret and ground responses using images embedded in files such as Word documents (.docx), PowerPoint presenta...
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