Run case enrichment simulation to assess AI prediction quality in Dynamics 365 Customer Service
The Case Management Agent in Dynamics 365 Customer Service empowers admins to measure AI‑powered field prediction accuracy against real organi...
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The Case Management Agent in Dynamics 365 Customer Service empowers admins to measure AI‑powered field prediction accuracy against real organi...
Call Highlights SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...
You’ve carefully configured security roles in Dynamics 365 CRM, controlling who can access what, down to the record level. But when you ...
You’ve carefully configured security roles in Dynamics 365 CRM, controlling who can access what, down to the record level. But when you ...
As AI and agents take on more of the execution, people have more agency than ever to unlock their ambition, direct what gets done, and own the...
Today, we’re announcing additional capabilities in Cowork to expand on what it can make possible for you. The post Copilot Cowork: From conver...
We’re introducing a new feature in public preview, Dataverse Agent users, powered by Microsoft Entra Agent ID. Rollout of this feature will st...
We are announcing that we have enabled Microsoft 365 enterprise license customers to create classic style agents using the Microsoft Copilot S...
Microsoft Entra ID will enable App Instance Lock by default for new applications starting June 2026, protecting sensitive properties from unau...
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