Why Do Great CRM and AI Solutions Start with Understanding the Customer?
The organizations that get the most out of CRM and AI do not start by picking a platform or evaluating features. They start by understanding w...
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The organizations that get the most out of CRM and AI do not start by picking a platform or evaluating features. They start by understanding w...
Hi, Readers.Today I would like to briefly talk about a qustion I saw in the Dynamics 365 Community before, why can’t a Super U...
Provides a visual heatmap of agent activity to help admins quickly detect patterns, hotspots, and unusual access behavior. Product SharePoint ...
The new Microsoft Outlook for Windows will be available for US Government clouds (GCC-H and DoD sovereign environments). Product Outlook Relea...
With this feature, organizational data source admins receive email notifications when data processing through one of their configured connecto...
Make and receive calls using multiple assigned phone numbers directly from your mobile device – choose the right line for every call, wi...
Microsoft Teams town hall chat messages will increase from 200 to 500 characters starting early June 2026. This applies to all attendees with ...
We are announcing the ability to improve customer outcomes with Service Agent for Microsoft 365 Copilot in Dynamics 365 Customer Service. This...
Starting June 2026, Microsoft Teams voicemail transcription will migrate to Azure LLM Speech using the Fast Transcription API, improving accur...
Microsoft Purview DLP will enable blocking external SharePoint and OneDrive access by domain or email, enhancing control over sensitive data s...
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