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Public Preview: Quality Evaluation Agent Extends Quality Oversight to Email

The Quality Evaluation Agent (QEA) in Dynamics 365 Customer Service now supports email evaluations, available in Public Preview. The same stru...

A Practical Guide for CIOs: From Copilots to Enterprise AI Operations

A practical guide for CIOs and IT leaders AI agents are rapidly moving from experimentation into real enterprise operations. But scaling AI sa...

Office 365 for IT Pros June 2026 Update

The 132nd monthly update for the Office 365 for IT Pros eBook is now available for subscribers to download the refreshed EPUB and PDF files fr...

We Ran Our Own AI Agents Hackathon – Here’s What Happened 

Last week, the Forward Forever team flew to Budapest for a full-day AI agents hackathon, organized entirely by us, for us.  The day started wi...

We need to talk about... Dynamics 365 Sales... Release Wave 1 for 2026

Next in my blog, I will launch a series on the changes we can expect to see as part of Release Wave 1 for 2026. If you've been following my bl...

Still Managing WhatsApp, SMS, and LiveChat Outside Dynamics 365 Edit

The Truth About Direct Lake Costs in Microsoft Fabric

Business Central 2026 release wave 1 (BC28.1): Use enhanced and faster reports for analysis of deferrals and trial balances

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.1) is generally available. More details: Cumulative Update Summary for Micros...

How & Why to Use Azure App Insights for Copilot Studio Agents