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How to use Agent Evaluation in Microsoft Copilot Studio

How to Implement AI-Based Case Suggestions in Dynamics 365 Using Agent Response

In many Dynamics 365 implementations, case forms primarily capture and display data but don’t actively help resolve issues. Support teams ofte...

Microsoft Defender for Office 365: Enhancing how we handle promotional mail

Microsoft Defender for Office 365 will tag promotional emails as “promotions” and can auto-move them to a Promotions folder, learn...

Microsoft Entra: Passkeys in registration campaigns update

Microsoft Entra updates Passkeys (FIDO2) support in Authentication Methods Registration Campaigns, delaying Enabled state availability and int...

Microsoft 365 Copilot Chat: Use prepaid Copilot Credits without Pay‑As‑You‑Go billing

Starting April 20, 2026, Microsoft 365 Copilot Chat will support using prepaid Copilot Credits without Pay-As-You-Go billing. Administrators c...

Queues app on Microsoft Teams mobile

The Queues app on Microsoft Teams mobile (iOS and Android) will allow calling representatives and supervisors to manage call queues, view queu...

Microsoft Purview | Information Protection: Sensitivity label inheritance for Teams meeting artifacts

Microsoft Purview Information Protection will support sensitivity label inheritance for Teams meeting artifacts, such as transcripts, recordin...

Broader Windows Autopatch availability to Microsoft 365 Government Community Cloud (GCC)

Next month, Windows Autopatch will become more broadly available in Government Community Cloud (GCC). Previ...

Support for Office LTSC 2021, and additional apps will end on October 13, 2026

Support for Office LTSC 2021 and related apps ends October 13, 2026, with no further updates or support. Organizations should upgrade to Micro...

Microsoft Dataverse – Review existing application users to ensure each has an email address

Starting immediately, an email address is required when you create an application user. What action do I need to take? Please review your exis...