Dynamics 365 Contact Center – Assign conversation to expert who engaged with the customer previously
We are announcing the ability to assign conversations to experts who engaged with the customer previously in Dynamics 365 Contact Center. This...
Delve into the transformative power of Microsoft Graph through our curated collection of blogs. Explore the latest insights, innovations, and best practices to leverage Microsoft Graph's capabilities and drive intelligent experiences across your applications and services.
We are announcing the ability to assign conversations to experts who engaged with the customer previously in Dynamics 365 Contact Center. This...
We are announcing the ability to manage agent security with enhanced admin controls in Power Platform. This feature will reach general availab...
We are announcing the ability to block the use of maker-provided credentials for authentication in Copilot Studio. This feature will reach gen...
Microsoft Defender for Office 365 (MDO) can detect and quarantine email containing prompt injections. Shared mailboxes might need MDO Plan 2 l...
Introduction Software development continues to be one of the most rewarding career paths, but choosing the right technology stack can be chall...
Hi, Readers.Last week, I shared a quick post on how to build a custom calculator using control add-in objects, and it sparked quite a bit of d...
We are introducing a more streamlined messaging experience that displays more content on screen while improving readability when using Teams o...
A Copilot-powered conversational assistant embedded in the Viva Glint admin experience that answers configuration and how-to questions and pro...
We’ve improved how highlighted text looks when composing messages in dark mode, giving you a more consistent editing experience. Product...
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