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Turning customer experience into a growth engine

Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...

Meet Your Agentic Contact Center

Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

Microsoft Digital Sovereignty Summit | Sovereign Cloud, AI & Security Highlights

Practical AI in the Power Platform

Practical AI in the Power Platform has quickly become one of my favorite sessions to deliver this year. It’s the perfect blend of “what’s poss...

Evaluate Customer Service With Dynamics 365 Quality Scoring

AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...

Add A D365 Email Notification Type

Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...

Fabric in Action: Real Builds, Real Lessons | Madison Fabric User Group

Power Apps Vibe + SharePoint Lists: Build a React App in Minutes 🤯

Dynamics 365 Notifications Not Working? Here’s What’s Actually Going Wrong (and How to Fix It)

You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...

Expense Agent in Dynamics 365 Business Central