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Real-world agent case studies: how organizations are using AI agents

Dynamics 365 Sales Integration with Business Central: Native, Custom, or Third-Party?

Connecting your CRM and ERP should mean one thing: your sales team sees accurate, current data from Business Central inside Dynamics 365 Sales...

Things I won't do in the site

Why I keep ads, affiliate links, guest posts, tracking, and polarizing topics off the site.

Customer experience leadership in the age of AI: A new operating model with Dynamics 365

The Microsoft 2026 Work Trend Index is clear: the constraint on transformation is not people, but the gap between what employees can do and wh...

Optimize workforce operations across people and AI agents with Dynamics 365

Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps...

Copilot Cowork Costs Explained (With Real Examples)

How to Use Deep Agents with Azure Cosmos DB – Plan, act, and verify against operational data

Deep Agents is an agent harness built on LangGraph, for agents that need to work through a task over many steps instead of a single LLM call. ...

5 Mistakes We Keep Seeing in First-Time Dynamics 365 Implementations

After working on countless Dynamics 365 Sales and Customer Service implementations, some patterns are hard to ignore. These issues don’t usual...

From Duplicate Site Visits to Smarter Dispatching: A Dynamics 365 Success Story

A technician once turned up at a commercial site to service a fire alarm, only to discover another engineer had already visited that same morn...

Enterprise AI governance: three failure modes from two days

Persona drift, inconsistent AI safety filters, demographic inference - three real enterprise AI governance incidents and the model that addres...