Microsoft Dynamics 365 & Power Platform Posts

Customer Insights: Get Email Delivery and Interaction Details of Journey

I got asked by a customer how to get the interaction details of the Journey. By default, in the Journey that is on the status of Going Live or...

Microsoft Dynamics 365 Customer Experience Analyst : Configure duplicate detection

Duplicate detection in Dynamics 365 is a feature that helps maintain clean and accurate data by identifying and preventing duplicate records f...

Digital fluency: why skills beat borrowed knowledge

Learn why digital fluency means applied skills, not borrowed knowledge. Build resilience with problem solving, security, and safe, ethical use...

Quick Look: Azure AI Foundry Agent in M365 Copilot

Bring your custom engine agent powered by Mistral AI into M365 Copilot

AI in Action: How Capgemini is unlocking new value with the power of AI

Bridging the Capacity Gap with AI

Struggling with capacity gaps? Discover how Copilot can transform your workflow and give your team more time to focus where it matters. Bridgi...

Evolving our productivity offerings to resolve European competition concerns about Teams

Microsoft recently finalized an agreement with the European Commission (Microsoft’s “Commitments”) in which we will expand interoperability an...

Create empathetic agents with HD voices in Dynamics 365 Contact Center

In today’s fast-paced digital world, customer experience is paramount. Businesses are constantly seeking innovative ways to engage with ...

If We Could Hit Reset With M365, This is What We'd Do