Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Customer Service: Copilot and AI innovation – Use Copilot Cowork to orchestrate insights and actions for representatives

The plugin in Copilot Cowork is available out of the box for service representatives. They can use the Customer Service skills after the admin...

M365 Admin 27 days ago 4

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How it works: POS to external application: A sales associate is working in POS and needs to use an external system (for example, a specialized...

M365 Admin 27 days ago 5

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The parallel execution for Archive long‑term retention jobs feature delivers a major scalability upgrade to the archival framework by enabling...

M365 Admin 27 days ago 6

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The process intelligence experience allows flexible metric creation with seamless visualization integration. This feature enables you to defin...

M365 Admin 27 days ago 7

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As part of our commitment to continuously improve Project Operations, we plan to expand the Enterprise Task Custom Columns capability in an up...

M365 Admin 27 days ago 4

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Quick-start planning templates provide a guided, business-first experience for setting up planning in Business performance planning. Instead o...

M365 Admin 27 days ago 4

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The new timeline view augments the experience for team members in Project Operations by giving them visibility into current and upcoming staff...

M365 Admin 27 days ago 3

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To help prevent leaking sensitive customer data from Dataverse audit logs, all customer data is removed before these audit events are sent to ...

M365 Admin 27 days ago 6

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Assign to a previously engaged or preferred expert leverages historical interaction context, queue membership alignment, and expert availabili...

M365 Admin 27 days ago 4

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The header and navigation refresh feature delivers a modern, intuitive, and efficient model app experience across the app shell, form pages, a...

M365 Admin 27 days ago 5

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