Microsoft Dynamics 365 & Power Platform Articles

Article

Dynamics 365 Contact Center – Block capacity for consulted conversations

We are announcing the ability to block capacity for consulted conversations in Dynamics 365 Contact Center. This feature will reach general av...

M365 Admin 1 year ago 6

Article

We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach g...

M365 Admin 1 year ago 5

Article

We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will r...

M365 Admin 1 year ago 3

Article

We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will re...

M365 Admin 1 year ago 5

Article

We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025. How does this aff...

M365 Admin 1 year ago 5

Article

We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This featur...

M365 Admin 1 year ago 5

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We are announcing the ability to enhance service representative efficiency with custom productivity tools in Dynamics 365 Customer Service. Th...

M365 Admin 1 year ago 5

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We are announcing the ability to enable deep noise suppression in Dynamics 365 Contact Center. This feature will reach general availability on...

M365 Admin 1 year ago 3

Article

Start using the newest Windows 11 capabilities with helpful tips and actionable steps summarized in one place. Discover news about Window...

M365 Admin 1 year ago 12

Article

We are announcing the ability to record actual label values in Dataverse audit logs in Power Platform governance and administration. This feat...

M365 Admin 1 year ago 7

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