Microsoft Dynamics 365 & Power Platform Articles

Article

Outlook for Android will require Android 10.0 or higher starting January 2026

Starting January 5, 2026, Outlook for Android will require Android 10.0 or higher. Devices running Android 9.x or below will no longer receive...

M365 Admin 1 year ago 12

Article

We are announcing the ability to perform bulk actions on filtered conversations in Dynamics 365 Customer Service. This feature will reach gene...

M365 Admin 1 year ago 2

Article

Microsoft Defender for Office 365 will enhance the Deep Analysis tab on the Email Entity page with a refreshed UI, improved detonation chains,...

M365 Admin 1 year ago 20

Article

Outlook on the web’s activity-based timeout (ABT) will retire by January 2026 (February for GCC/DoD). Admins must enable Microsoft 365 i...

M365 Admin 1 year ago 15

Article

We are announcing the ability to block capacity for consulted conversations in Dynamics 365 Contact Center. This feature will reach general av...

M365 Admin 1 year ago 6

Article

We are announcing the ability to place a consulting representative on hold in a call in Dynamics 365 Contact Center. This feature will reach g...

M365 Admin 1 year ago 5

Article

We are announcing the ability to select a representative automatically in consult to queue in Dynamics 365 Contact Center. This feature will r...

M365 Admin 1 year ago 3

Article

We are announcing the ability to automatically restore sessions after a browser refresh in Dynamics 365 Customer Service. This feature will re...

M365 Admin 1 year ago 5

Article

We are announcing the ability to create multisession apps. This feature will reach general availability on October 31, 2025. How does this aff...

M365 Admin 1 year ago 5

Article

We are announcing the ability to monitor the lifecycle of a work item through Application Insights in Dynamics 365 Contact Center. This featur...

M365 Admin 1 year ago 5

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