Microsoft Dynamics 365 & Power Platform Articles

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Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view

We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will...

M365 Admin 1 year ago 6

Article

We are announcing the ability to connect Dynamics 365 Sales to your agents and assistants with the new Model Context Protocol server. This fea...

M365 Admin 1 year ago 9

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We are announcing the ability to connect to AI agents through the Model Context Protocol server in Dynamics 365 Customer Service. This feature...

M365 Admin 1 year ago 3

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If you are an IT admin with questions about managing and updating Windows, we want to help. Every third Thursday of the month, we host a live ...

M365 Admin 1 year ago 5

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We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general a...

M365 Admin 1 year ago 4

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This feature offers a comprehensive timeline view of a user’s potentially risky interactions. It includes both interactions with other u...

M365 Admin 1 year ago 7

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Users will be able to use Copilot Notebooks in OneNote on iPhone and iPad. Product OneNote Release phase General Availability Release date Nov...

M365 Admin 1 year ago 9

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Introducing a Microsoft Purview Insider Risk Management pay-as-you-go feature usage report designed to provide transparency to the customers, ...

M365 Admin 1 year ago 31

Article

Microsoft 365 Chat brings the power of conversational AI directly into Microsoft 365 Copilot Search, enabling users to move effortlessly from ...

M365 Admin 1 year ago 13

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Users will find Copilot-powered Notebook summaries and insights as a landing page within their Copilot Notebook. Product Release phase General...

M365 Admin 1 year ago 8

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