Microsoft Dynamics 365 & Power Platform Articles
Building a Multi-Hierarchy Ticket Classification System (Because Keywords Aren't Enough)
Look, I love a good keyword-based system as much as the next developer. They’re fast, predictable, and when your user says “VPN,&r...
Understand agent impact. #Microsoft365 #AIAgents #MicrosoftAgent365 #EnterpriseAI
Coordinate tasks across specialized agents. #Foundry #AIAgents #AgenticAI #AzureAI
5 fundamental Power Automate ideas that will make your flows better!
It's time to have a look at some of my older posts. In this post I'm going to have another look at these Power Automate ideas. Back in 2017/20...
Dynamics 365 Solution Consolidation: How to Use CloneAsSolutionRequest to Merge Patches and Clean Up Your Environment
Introduction In Dynamics 365 and the Power Platform, solutions are the primary vehicle for application lifecycle management (ALM). As a best p...
Microsoft 365 Copilot: Email triage with pin, flag, archive, and mark read
Microsoft 365 Copilot will enable natural language commands for email triage—pinning, flagging, archiving, marking read/unread, and completing...
Viva Glint: Add a partner to Viva Glint
Microsoft will enable admins to onboard external partners to Viva Glint via a simplified process starting December 2025. Partners can be added...
SharePoint catalog management
SharePoint Catalog Management, launching mid-November 2025, offers centralized, intelligent site clustering for admins to streamline governanc...
Microsoft 365: Enrich profile cards with custom properties from third-party systems
Microsoft 365 will allow tenant admins to add up to 10 custom properties from external systems to user profile cards, enhancing collaboration....
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