Microsoft Dynamics 365 & Power Platform Articles
Article
Extend AI voice support: Introducing real-time voice agents in Microsoft Copilot Studio
Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...
Power Virtual Agents - Blog
4 months ago
20
Article
Turning customer experience into a growth engine
Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...
Microsoft Dynamics 365 Blog
4 months ago
12
Article
Meet Your Agentic Contact Center
Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...
Microsoft Dynamics 365 Blog
4 months ago
16
Article
Practical AI in the Power Platform
Practical AI in the Power Platform has quickly become one of my favorite sessions to deliver this year. It’s the perfect blend of “what’s poss...
Kylie Kiser - News and learning from around the world of #MSDyn365
4 months ago
21
Article
Evaluate Customer Service With Dynamics 365 Quality Scoring
AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...
Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM
4 months ago
19
Article
Add A D365 Email Notification Type
Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...
Dynamics 365 Musings
4 months ago
20
Article
Dynamics 365 Notifications Not Working? Here’s What’s Actually Going Wrong (and How to Fix It)
You set up notifications in Microsoft Dynamics 365 expecting one thing: Timely updates that help you act faster. But reality looks different. ...
Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM
4 months ago
15
Article
Power Platform Pay-As-You-Go Explained: Pricing, Benefits, & Use Cases
In the current digital environment, businesses need operational flexibility by using software tools to enable automation and improve data anal...
Soluzione : Software Development Company | Microsoft Gold Partner
4 months ago
19
Article
2026 Well on the Way – Growth Continues
As I write this, roughly one third of 2026 has already passed. That makes it a good moment to look at what the first months of the year have b...
Forward Forever
4 months ago
24
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