The power of proactive engagement in Dynamics 365 Contact Center
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...
Delve into the transformative power of Microsoft Graph through our curated collection of blogs. Explore the latest insights, innovations, and best practices to leverage Microsoft Graph's capabilities and drive intelligent experiences across your applications and services.
Let’s face it—customers don’t just want fast service anymore. They want businesses to know what they need before they even ask. Whether it’s a...
Microsoft Copilot in Dynamics 365 Customer Service is an AI tool that helps customer service agents work faster and smarter. It takes care of ...
A new Message consumption usage report for Microsoft 365 Copilot Chat (preview) will be introduced in the admin center to manage metered consu...
Declarative agent adoption metrics and insights in Microsoft 365 Copilot agents report in Viva Insights. Product Microsoft Viva Release phase ...
Microsoft Dynamics 365 offers a range of certifications for different roles, providing easy access to descriptions of certifications for both ...
This post highlights the recent development of Bot powered Viva Connections extensibility in Microsoft Teams solutions. This feature is now av...
Microsoft has officially introduced Integrated Apps in the Microsoft 365 admin center. This functionality enables administrators to manage app...
The new Outlook for Windows is on the horizon, bringing with it a range of exciting features and usability improvements. Customers with access...
Learn the basics of using PowerShell for managing Microsoft 365, along with four of our favorite commands you should have in your back pocket...
If you're looking to create a custom entity in Microsoft Dynamics 365 using SDK, this tutorial provides a step-by-step guide on how to do so. ...
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