Microsoft Dynamics 365: Latest Dynamics 365

Explore the realm of Dynamics 365 with our curated collection of Microsoft Dynamics 365 blogs. Stay informed about the latest insights, strategies, and best practices to enhance customer relationships and drive business success.

Article

Dynamics 365 Project Operations: Optimize Project Operations – Enable flexibility when determining financial dimension defaults

Previously, you had limited options for how financial dimensions default. This feature adds functionality and flexibility to default financial...

M365 Admin 8 days ago 1

Article

Dynamics 365 Commerce: Store Commerce – Configure inline actions on transaction line items in Store Commerce

Inline actions extensibility enables retailers and implementation partners to configure the set of actions displayed per line item in the mode...

M365 Admin 8 days ago 1

Article

Dynamics 365 Project Operations: Optimize Project Operations – Perform bulk reconciliation of bookings from UI

When enabled through feature control, this capability enables multiple selections on the Resource Reconciliation grid. This feature lets you: ...

M365 Admin 8 days ago 1

Article

Dynamics 365 Project Operations: Optimize Project Operations – Configure minimum interval of time entry duration

Customers can now configure the allowable increment for time entry durations to ensure that all logged time adheres to their organization’s ti...

M365 Admin 8 days ago 1

Article

Dynamics 365 Customer Insights – Data: Elevate customer experiences – Use Microsoft Fabric OneLake as a data source

Easily explore and select customer data stored in OneLake for processing in Customer Insights – Data. The OneLake connector reads direct...

M365 Admin 8 days ago

Article

Dynamics 365 Contact Center: Supervisor experiences – Provide real-time coaching with Quality Assurance Agent

The quality evaluation skill of the Quality Assurance Agent now includes real-time coaching, enabling organizations to shift from post-interac...

M365 Admin 8 days ago 1

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Dynamics 365 Field Service: Optimize resource scheduling – Move multiple bookings at once by a set offset

Bulk move enables schedulers to shift multiple bookings forward or backward by a consistent time offset in a single action. Instead of adjusti...

M365 Admin 8 days ago 1

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Dynamics 365 Contact Center: Omnichannel customer experiences – Use ML-based sensitive data redaction for human interactions

Dynamics 365 Contact Center introduces large language model (LLM)‑based sensitive data redaction for human‑to‑human interactions, allowing adm...

M365 Admin 8 days ago 1

Article

Dynamics 365 Customer Service: Workforce engagement management – Filter adherence historical analytics by planning group

This feature provides the following capabilities: The adherence historical analytics report includes a planning group filter that workforce ma...

M365 Admin 8 days ago 1

Article

Dynamics 365 Finance: Core financials – Enable import of customer payment remittance advice for processing and settlement

This feature includes the following functionalities: Automated customer payment and remittance advice import, scanning, and mapping using AI p...

M365 Admin 8 days ago 1

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