Microsoft Dynamics 365: Latest Dynamics 365

Sales Research Agent | Dynamics 365 Sales

Turning customer experience into a growth engine

Announcing new agentic customer experience capabilities in Dynamics 365 and Microsoft Copilot Studio across the entire customer lifecycle. The...

Meet Your Agentic Contact Center

Dynamics 365 Contact Center introduces a coordinated agent model where AI agents work together across engagement, quality, and operations for ...

Extend AI voice support: Introducing real-time voice agents in Microsoft Copilot Studio

Real-time voice agents are now generally available in Copilot Studio, supporting adaptive voice experiences for complex customer conversations...

Microsoft Digital Sovereignty Summit | Sovereign Cloud, AI & Security Highlights

Evaluate Customer Service With Dynamics 365 Quality Scoring

AI Is Now Grading Your Customer Service: Are You Ready for Dynamics 365 Quality Scoring? For years, most organizations have measured customer ...

Add A D365 Email Notification Type

Add A D365 Email Notification Type

Many base Microsoft events send an email. In this article, learn how to add a new D365 email notification type. Then associate the event with ...

Power Apps Vibe + SharePoint Lists: Build a React App in Minutes 🤯