Microsoft Dynamics 365 Project Service Automation: Latest Dynamics 365 Project Operations

Dynamics 365 Contact Center – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria

We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cont...

Dynamics 365 Customer Service – Leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria

We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Cust...

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general...

Dynamics 365 Customer Service – Quality Evaluation Agent Evaluation Criteria Extensibility

We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general av...

Transforming with AI: Lead with AI for success in the agentic economy

AI is accelerating modernization, which is the foundation for agile operations and innovation that will be key to enterprises’ competitive adv...

Dynamics 365 Business Central: Does the API support Multi-level Expand (Multi layers)

Hi, Readers.Today I would like to discuss a question I was asked recently, does the BC API support Multi-level Expand? With Business Central y...

Agentic AI for inventory to deliver: From procurement to fulfillment

From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain. The p...

Set Up A D365 Email Template

Set Up A D365 Email Template

Communication with customers is very important. After something progresses with their order, it is helpful to send the customer an email. In t...