Microsoft Dynamics 365 Project Service Automation: Latest Dynamics 365 Project Operations

Microsoft named a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2026

The promise of agentic service requires more than just automation; it demands a unified context and intelligence layer that travels with the w...

Microsoft Dynamics 365 2026 Release Wave 1: Top Takeaways for Customer Engagement and Power Platform Teams

Microsoft has introduced the 2026 Release Wave 1 plans for Dynamics 365 Customer Engagement, with updates rolling out between April and Septem...

Why Dynamics 365 User Adoption Breaks—and Why More Training Won’t Fix It

Be honest—how many times have you heard, “I’ll update the CRM later,” or watched teams quietly drift back to spreadsheets, inboxes, or sticky ...

How to Set up Data Deduplication in Dynamics 365 CRM

How to Use Static Results to Test Power Automate Flows Without Creating Duplicate Records

When you work with Power Automate, you’ll eventually run into situations where testing your flow repeatedly starts causing real problems in yo...

2026 Wave 1 D365 Field Service is Here brings Major UI Enhancements

The Field Service product team has been absolutely cooking of late, with a host of new PCF (PowerApps Component Framework) controls that signi...

Org. Chart Dynamics 365 Sales

Microsoft Purview: Data Security Investigations – analyze files tied to endpoint DLP alerts

Microsoft Purview’s Data Security Investigations will include endpoint Data Loss Prevention (DLP) events as a queryable source, enabling admin...