Dynamics 365 Order Management System

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Dynamics 365 Customer Service – Group Workforce Engagement Artifacts with Planning Groups

We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...

M365 Admin 2 months ago 5

Article

We are announcing the ability to group workforce engagement artifacts with Planning Groups in Dynamics 365 Customer Service. This feature will...

M365 Admin 2 months ago 4

Article

We are announcing the ability to connect Dynamics 365 Sales to Copilot Cowork with Skills. This feature will reach general availability on Jun...

M365 Admin 2 months ago 4

Article

We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature w...

M365 Admin 2 months ago 4

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We are announcing the ability to optimize multiple resources with Scheduling Operations Agent in Dynamics 365 Field Service. This feature will...

M365 Admin 2 months ago

Article

We are announcing the ability to boost contact center efficiency with real-time streaming analytics in Dynamics 365 Contact Center. This featu...

M365 Admin 2 months ago 2

Article

We are announcing the ability to use Model Context Protocol (MCP)-compliant tools in agent workflows in Microsoft Copilot Studio. This feature...

M365 Admin 2 months ago 2

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We are announcing a redesigned Opportunity Research experience that helps sellers understand deals faster and take action with confidence in D...

M365 Admin 2 months ago 1

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We are announcing the ability to streamline benefits enrollment process in Dynamics 365 Human Resources. This feature will reach public previe...

M365 Admin 2 months ago 5

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We are announcing the ability to connect to local AI models from desktop flows in Microsoft Power Automate. This feature will reach public pre...

M365 Admin 2 months ago 4

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