Dynamics 365 Order Management System

Dynamics 365 Contact Center: Unified routing – Use overflow actions to protect customer experience for direct inward calls

Overflow for direct inward dialing leverages conversation orchestration to detect key direct inward dialing-related events—such as the represe...

Dynamics 365 Contact Center: Workforce engagement management – Manage overnight shifts as a single continuous schedule

Supervisors can now create and manage overnight shifts that span across midnight while maintaining a single continuous shift experience. Shift...

AI Weekly: Copilot Code Enters Public Frontier

Copilot Code enters public Frontier, PowerPoint gets interactive slides, Claude Duet arrives, and the week brings more business plugins, reusa...

How Microsoft Is Putting Europe in Control of Its AI Future | Satya Nadella on Sovereign Cloud

Meet the Microsoft admins at PPCC26!

Code with Cosmos: Build a Production-Ready AI App in Four Episodes

Follow an AI application from a blank folder to a system built for production AI application development often starts with a promising prototy...

Binary Stream Automates Contract Operations with Reusable Business Skills in Work IQ