Dynamics 365 Order Management System

Microsoft Purview: Data Loss Prevention – Enriched Audit Data for Matched Rules

When DLP rules detect policy violations in Exchange Online, they generate audit records that administrators rely on for compliance monitoring,...

Microsoft Copilot (Microsoft 365): SharePoint list support in Agent Builder

Agent Builder now supports using a SharePoint list as a knowledge source for agents in Microsoft 365 Copilot. Makers can ground an agent in st...

Microsoft Edge: Allow M365 authentication popups in work profiles

When users are signed in with a work account, some Microsoft 365 sites (for example, microsoft.com, cloud.microsoft, and microsoft365.com) may...

Microsoft Edge: Intune MAM Protected Downloads

The protected downloads feature for Intune MAM will now save downloaded files to the Documents > Microsoft Edge > Downloads folder in OneDrive...

How AI Recommends the Next Best Action in CRM (With Real Examples)

Most teams using Dynamics 365 have access to rich customer data, detailed activity history, and powerful dashboards. Yet a common problem rema...

7 AI Capabilities Every Dynamics 365 CRM Forecasting Tool Must Have in 2026

Sales forecasting in Dynamics 365 CRM has moved well beyond spreadsheets and gut instincts. Today, the best-performing sales teams rely on AI ...

Business Central 2026 release wave 1 (BC28.1): Create new Purchase Invoice from PDF (Out-of-the-Box)

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28.1) is generally available. More details: Cumulative Update Summary for Micros...

CRM in the flow of work | Dynamics 365 Sales

Welcome to the agentic contact center | Dynamics 365 Contact Center