Microsoft Dynamics 365 Marketing Insights: Latest Dynamics 365 Marketing (Customer Insights)

App-V server support extended through October 9, 2029

Microsoft is returning Application Virtualization (App-V) server to extended support (as part of the Fixed Lifecycle policy) for an additional...

Power Platform – Deprecation of temporary authentication URLs for the Word Online (Business) connector

On October 14, 2026, the Word Online (Business) connector will remove its dependency on temporary, pre-authorized download URLs. This change i...

Choose the data sources AI-powered Data Enrichment uses, including CRM notes

We are announcing the ability to choose the data sources AI-powered Data Enrichment uses, including CRM notes in Dynamics 365 Apps. This featu...

Microsoft AI, model routing, and the move toward portable workflows

Work IQ: the new retrieve tool

The new Work IQ Retrieve tool grounds agents in the context of work, helping them reason over the right information and deliver more relevant,...

Work IQ: MCP Retrieve Tool

Why the Microsoft Graph PowerShell SDK has Two Cmdlets to Add Group Members

It's an oddity of how the Microsoft Graph PowerShell SDK is built that two cmdlets are available to add members to Entra ID groups (the same i...

Enterprise AI Handoff Patterns: Move Work Safely Across Teams and Systems

Introduction An enterprise AI handoff pattern determines what happens when an AI can’t finish a task alone. It may need a person to review a d...

Human escalation in Copilot solutions

Introduction A Copilot can answer in seconds, but speed doesn’t settle every request. Some questions need human judgment, authority, or empath...