Microsoft Dynamics 365 Marketing Insights: Latest Dynamics 365 Marketing (Customer Insights)

Why CRM Implementations Fail Due to Poor Adoption

Why Do Most CRM Implementations Fail? CRM implementations don’t typically fail because of the technology. Usually, failure results from a lack...

Technical deep dive on modern agents and workflows in Copilot Studio

CRM Fragmentation: The Hidden Operational Cost in Microsoft 365 Environments

CRM fragmentation rarely shows up first as a failed system. More often, someone exports the pipeline to Excel before a forecast call, copies a...

Microsoft 365 & Power Platform Call (Microsoft Speakers) – August 4th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

State Farm scales responsible AI with 3,000+ agents | Who’s Using Copilot Studio?

How to use the Invoke-ChangeMeetingOrganizer cmdlet to change the meeting organizer

Microsoft is rolling out one of the coolest "quality of life" improvements we have received in a while. In this article, we explain how you ca...

Power Automate: parseDateTime function

Converts a date string into an ISO 8601 timestamp using a locale and optional format. Locale comes second.

How Copilot and Dynamics 365 Help Organizations Anticipate Churn Before It Happens

Customer Experience is No Longer Reactive For most organizations, customer churn doesn't actually begin with a cancellation notice. It starts ...