Microsoft Dynamics 365 Marketing Insights: Latest Dynamics 365 Marketing (Customer Insights)

Measuring KPIs like Response Times for Shared Mailboxes

Shared mailboxes are not CRM systems. However, many Microsoft 365 tenants use shared mailboxes to handle customer queries and then want to mea...

Business Central 2026 release wave 1 (BC28): Send by Email & Standard Document Attachment Factbox for Posted Sales Shipments and Return Receipts

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 1 (BC28) is available. Learn more: Link. I will contin...

Business Central 2026 release wave 1 (BC28): Support for packaging analysis views in extensions (Create analysis views via AL)

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 1 (BC28) is available. Learn more: Link. I will contin...

Expanding global reach with Globalization Studio and new Türkiye localization in Dynamics 365 ERP 

Global ERP environments are under increasing pressure. Regulatory requirements continue to evolve, compliance processes are mov...

Add event triggers to act autonomously | Mission 4 | Agent Operative

Bryan Goode Presents AI in Action: L&G’s AI Customer Service Transformation

Microsoft Teams: Changes to Teams Events licensing

Starting early April 2026, advanced Teams events features will be included with Teams Enterprise licenses, supporting up to 3,000 attendees. N...

Microsoft 365 Copilot: Updates to PowerPoint on‑canvas features with Agent mode

PowerPoint will update Microsoft 365 Copilot with Agent mode for rewrite, translate, and speaker notes features, enabling chat-based interacti...

Retirement of SharePoint One-Time Passcode (SPO OTP) and transition to Microsoft Entra B2B guest accounts

SharePoint One-Time Passcode (SPO OTP) authentication will retire by August 2026, transitioning external sharing and authentication in OneDriv...