Microsoft Dynamics 365 Marketing Insights: Latest Dynamics 365 Marketing (Customer Insights)

Step by Step | Copilot Studio Agent – Integrate Application Insights

In this article, I will walk you through integrating Azure Application Insights with a Microsoft Copilot Studio custom agent. By the end, you ...

CRM in the flow of work | Dynamics 365 Sales

Power BI May 2026 Feature Summary

Welcome to the May Power BI update!Power BI continues to evolve with updates that make it easier to explore data, generate insights, and build...

Welcome to the agentic contact center | Dynamics 365 Contact Center

Using Copilot Natural Language Search in Dynamics 365 CRM Without Overthinking It

Copilot Natural Language Search in Dynamics 365 CRM lets users ask plain-language questions to quickly find records, generate simple charts, a...

Beyond Static Lists: Advanced Segmentation Techniques for Modern Marketing Teams

Segmentation has always been central to effective marketing. The more relevant your audience targeting, the more likely your campaigns are to ...

Microsoft Dynamics 365 Contact Center: What Real-Time Voice Agents Mean for Service Operations

In recent conversations, a specific question has started to come up more frequently: What happens when AI is no longer assisting service teams...

Driving empathetic customer conversations with Email Sentiment

Email Sentiment in Dynamics 365 Customer Service brings emotional context into the email workflow, helping representatives understand customer...

Writing Agent Instructions That Do Not Backfire

The first agent I reviewed this spring had instructions that read like a mission statement: be helpful, be accurate, delight the customer…