Trigger post-call actions using caller hang-up events
In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – loggin...
Stay ahead in the realm of finance and operations with our curated collection of blogs dedicated to Microsoft Dynamics 365 Finance and Operations. Gain valuable insights, best practices, and industry updates to optimize your financial and operational processes.
In contact centers, a voice conversation does not end when the call disconnects. That’s when critical work begins – loggin...
In conversations with organizations over the past several months, a consistent question has started to surface: how do we actually use these A...
Community Call Highlights Quicklinks: Power Platform Community: Power Apps Power Automate Power BI Power Virtual Agents Power Pages M365 Pla...
The content explains an efficient workflow using Microsoft Planner and Copilot Cowork. By extracting tasks due for the week from Planner and t...
We’re shipping two major capabilities that change how security teams enable and act on application security in Azure DevOps: CodeQL defa...
Power Automate's sort function arranges arrays in ascending order by value or property. Learn usage tips, the string-vs-number gotcha, and how...
Modern approval processes are often slow, manual, and inconsistent, leading to delays, policy violations, and poor decision-making. In this so...
Recently I needed to deploy parts of a solution to a test environment. I also had to be able to rollback the solution. Solution Patches within...
If you’re exhausted by legacy platforms that promise a revolution but only deliver a mountain of disconnected data and manual workarounds, you...
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