Dynamics 365 Field Service Articles

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

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Dynamics 365 Contact Center: Copilot and AI innovation – Use agentic simulations to evaluate contact center setup

Agentic simulations are an AI-driven capability of Service Operations Agent that enable organizations to evaluate how their contact center beh...

M365 Admin 7 days ago 2

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Dynamics 365 Finance: Core financials – Enhancements to Invoice capture

This release consolidates multiple Invoice capture enhancements into a single, cohesive capability update with a public preview in 10.0.49. Up...

M365 Admin 7 days ago 2

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Dynamics 365 Contact Center: Administrator experiences – Use industry templates to set up autonomous contact centers

This release introduces industry-specific templates that simplify the creation and deployment of autonomous contact centers. Organizations can...

M365 Admin 7 days ago 1

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Dynamics 365 Sales: Seller experiences – Clone and share Sales Development agent configuration across teams

As a sales leader, you can configure a Sales Development agent once, then share or clone its configuration across your organization. Distribut...

M365 Admin 7 days ago 3

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Dynamics 365 Finance: Core financials – Enhancements to subscription billing

Performance improvements for subscription billing unbilled revenue Performance is a common request within subscription billing, and we have fo...

M365 Admin 7 days ago 2

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Dynamics 365 Project Operations: Optimize Project Operations – Improve the project quote experience

The improvements to project quote provide usability enhancements designed to modernize and streamline the experience. The goal is to reduce un...

M365 Admin 7 days ago 2

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Dynamics 365 Finance: Core financials – Preview automatic bank reconciliation matching results

This feature includes the following capabilities: Matching preview with an option to approve or reject bank reconciliation matching rule resul...

M365 Admin 7 days ago 2

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Dynamics 365 Sales: Lead management – Prioritize your hottest leads first with next best actions

Get the next best actions for leads right on your Dynamics 365 leads grid, and navigate to see Sales Qualification Agent’s research and ...

M365 Admin 7 days ago 2

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Re: Power BI October 2026 Feature Summary

Ah! Thank you, that's actually working a lot better than I was able to get it to do about 6 months ago. I've got it matching much closer to th...

All Power BI Updates Blog posts 7 days ago 8

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Re: Power BI October 2026 Feature Summary

wcarter thanks for bringing this up! The text wrap is working, but there is a lot more padding in the button slicer than the classic sli...

All Power BI Updates Blog posts 7 days ago 7

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Dynamics 365 Field Service Articles

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