Microsoft Dynamics 365 Field Service: Latest Dynamics 365 Field Service

Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.

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Dynamics 365 Customer Service – Simulate case‑resolution flows before production

We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach ge...

M365 Admin 5 months ago 7

Article

Dynamics 365 Contact Center – Consent-Based Recording for Voice Interactions

We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk duri...

M365 Admin 5 months ago 7

Article

Microsoft 365 Copilot for Sales- Control AI insights generation by meeting sensitivity labels

We are announcing the ability to control AI insights generation with meeting sensitivity labels in Microsoft 365 Copilot for Sales. This featu...

M365 Admin 5 months ago 4

Article

Microsoft 365 Copilot for Sales – Configure admin setting for meeting AI insights sharing governance

We are announcing the ability to configure admin settings for meeting AI insights sharing governance in Microsoft 365 Copilot for Sales. This ...

M365 Admin 5 months ago 4

Article

Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents

We are announcing the ability to surface recommended next steps for agents in Dynamics 365 Customer Service. This feature will reach general a...

M365 Admin 5 months ago 5

Article

Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution

We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature ...

M365 Admin 5 months ago 4

Article

Dynamics 365 Contact Center – Cancel voice consult with external number

We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general ...

M365 Admin 5 months ago 3

Article

Dynamics 365 Contact Center – Use SMS channel to engage with customers proactively

We are announcing the ability to use the SMS channel to engage with customers proactively in Dynamics 365 Contact Center. This feature will re...

M365 Admin 5 months ago 2

Article

Dynamics 365 Sales – Find, filter, and sort using natural language with smart grid

We are announcing the ability to find, filter, and sort records using natural language queries directly within smart grid through Copilot Sear...

M365 Admin 5 months ago 4

Article

Dynamics 365 Project Operations – Record task progress from the tasks grid

We are announcing the ability to mark a task as complete from the grid view in Dynamics 365 Project Operations. This feature will reach genera...

M365 Admin 5 months ago 4

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Microsoft Dynamics 365 Field Service: Latest Dynamics 365 Field Service

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