Meet the Contact Center Champions Driving the Future of Customer Experience
Meet the practitioners shaping how Dynamics 365 Contact Center is adopted, scaled, and improved in real‑world environments. The post Meet the ...
Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Meet the practitioners shaping how Dynamics 365 Contact Center is adopted, scaled, and improved in real‑world environments. The post Meet the ...
We introduced the Markdown editor in July 2025 to bring Markdown support to large text fields in work items. Since then, we’ve received valuab...
Vectors, Analytics, and the End of ETL Part 3 of 4 – The Multimodal Database Series In Part 1: The Polyglot Tax we laid out the fraud de...
Learn what's new in Copilot Studio: Multi-agent systems are now generally available, plus recent updates to the Prompt Editor and governance c...
IntroductionAfter using Microsoft Dynamics 365 for some time, most organizations reach a point where they want to optimize processes, reduce m...
How Do You Reduce Dataverse Storage in Dynamics 365? The most effective way to reduce Microsoft Dataverse storage usage is to store file attac...
Microsoft 365 Copilot Dashboard will automatically provide AI-generated intelligent summaries by late May 2026, highlighting adoption trends a...
Microsoft Purview DLP now supports file creation and modification date conditions for SharePoint and OneDrive, enabling admins to create more ...
Microsoft Secure Score will add a new recommendation to block outbound traffic from mshta.exe in Microsoft Defender for Endpoint, starting pub...
Microsoft 365 Copilot mobile app (iOS/Android) will enable users with a Premium license to create and edit Pages via Copilot chat starting lat...
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