Microsoft Dynamics 365 Field Service: Latest Dynamics 365 Field Service

Microsoft Teams: Honor Windows “Do not disturb” setting

Microsoft Teams on Windows 11+ will offer an opt-in toggle to suppress Teams toast notifications when Windows “Do not disturb” is ...

New meeting response option: decline and propose a new time in Outlook Mobile

Outlook Mobile will add a “Decline and Propose a New Time” option for meeting responses, allowing users to decline while suggestin...

Extending AI in SharePoint using custom skills

Custom skills for AI in SharePoint enable users with edit permissions to create reusable, multi-step AI tasks using natural language, stored a...

2026 Dynamics 365 Release Wave 1: What Sales and Service Teams Should Pay Attention To

Microsoft’s 2026 Dynamics 365 Release Wave 1 (rolling out April–September 2026) continues a clear shift we’ve been watching closely: AI is no ...

AI in D365 CE When Sales, Service, and ERP Data Are Connected

Artificial intelligence is quickly becoming the centerpiece of conversations around Microsoft Dynamics 365 Customer Engagement (D365 CE). With...

How to Switch Managed Services Providers Without Disrupting Your Business

Changing managed services providers is one of the more consequential IT decisions an organization can make. The concerns are predictable — wil...

“Transaction not started. There is no active transaction” error (Dynamics 365 / Dataverse)

We recently ran into an interesting and slightly frustrating issue while trying to mark an activity (Appointment/Phone Call/ Task) as Complete...

Kanban for RevOps: How to Fix the Pipeline Visibility Gap in Dynamics 365

Revenue Operations exists to do one thing: connect the dots between pipeline activity and predictable revenue. But here is the problem most Re...

Copilot Cowork in Action - A New Way to Get Work Done

Microsoft 365 Copilot vs Copilot Chat: Key Differences for Dynamics 365 CRM Users

Over the past few months, Copilot has become one of the most talked-about features in the Microsoft ecosystem. But one thing still confuses ma...