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Agentic AI in Dynamics 365 Customer Service: From Reactive Support to Proactive Service

Customer Service doesn’t always get the spotlight during a Dynamics 365 release—but in the 2026 Release Wave 1, it should. While Sales feature...

How to Set Up Dynamics 365 SharePoint Integration (Step-by-Step + Common Issues & Fixes)

Setting up SharePoint integration with Microsoft Dynamics 365 looks simple - and technically, it is. But here’s where most organizations get i...

Your service principals probably don’t need secrets

Check out this article via web browser: Your service principals probably don’t need secrets Application policies in Entra have been arou...

Enabling Notes Analysis for AI-Driven Seller Insights in Dynamics 365 Sales

Sales teams mostly start their day with daily interactions with customers. Another tedious time-consuming work they do is to track those inter...

Microsoft Teams: Meeting organizers can automatically start transcription without recording

Microsoft Teams will allow meeting organizers to automatically start transcription without recording by selecting the new “Transcribe on...

Microsoft Teams admin center: Events license management for Attendee Capacity Pack licenses

Microsoft Teams admin center will introduce centralized management for Attendee Capacity Pack licenses starting late April 2026. Admins can di...

First channel in new Microsoft Teams will default to threaded conversation layout

Starting May 2026, the first channel in newly created Microsoft Teams will default to the threaded conversation layout instead of Posts. This ...

Microsoft Copilot (Microsoft 365): Now smarter with visuals: Copilot Chat leverages embedded images for richer, more accurate answers

Copilot has been enhanced to interpret and ground responses using images embedded in files such as Word documents (.docx), PowerPoint presenta...

Microsoft Viva: Viva Glint – Configure user and survey data retention for deleted users in Viva Glint

With the new control in Viva Glint, service administrators can now configure whether to retain or delete survey and relevant indefinable user ...