Discover the latest innovations and best practices in Microsoft Dynamics 365 Field Service through our curated collection of blogs. Stay informed about industry trends, expert insights, and practical tips to optimize your field service operations and deliver exceptional customer experiences.
Multi-line users get a redesigned call history experience that organizes activity by phone line. Call activity is organized into dedicated tab...
We are updating archive file classification behavior on Windows endpoints to align with cloud workloads. This change improves consistency, red...
Call history in the Teams Calls app is being upgraded to make it easier to find and act on past call activity. Missed calls and associated voi...
I tested Microsoft’s new Create interactive slides skill across two decks, from explainers and simulations to an interactive architecture work...
Power Apps now lets us render a column’s data as a small graphic in the grid – a gauge, a sparkline, a colored bar, or stars – instead o...
Today, we are announcing expanded AI capabilities available across the Microsoft Azure for US Government portfolio. The Microsoft Foundry Agen...
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redes...
Managing People and AI Agents Together AI agents are forcing Contact Center leaders to revisit a workforce model built around people. Workforc...
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