Microsoft Dynamics 365 Field Service: Latest Dynamics 365 Field Service

Introducing Conversation Orchestration in Dynamics 365 Contact Center 

Conversation Orchestration in Dynamics 365 Contact Center enables real-time decisioning, dynamic prioritization, and intelligent automation ac...

AI At Your Own Pace | Episode 4 | Turn Great Work Into Systems

Dataverse Business Skills: Teaching Your Agent How Your Business Actually Works

The Problem Nobody Talks About You’ve connected your agent to Dataverse. It can query records, read tables, and return data. And yet — i...

Week 11 Updates : Free Microsoft Dynamics 365 Finance and SCM Course

11 weeks in. 58 videos published. Still free. This week — we closed Fixed Assets. And brought it all back to General Ledger. Here’s what...

Microsoft Dynamics 365 vs Salesforce: A Practical Comparison for Enterprise Teams

In many organizations currently using Salesforce, the friction does not initially feel like a CRM problem. It feels like extra steps throughou...

How to Perform CRUD Operations in Microsoft Dataverse with Python – Part II

In modern enterprise applications, integrating external systems with Microsoft Dataverse has become increasingly common for automation, analyt...

Stop Planning Outside Sales from a List, Use Maps in Dynamics 365

Boost Outside Sales Performance with Map-Based Dynamics CRM Planning in Maplytics Outside sales is one of the few roles where the quality of y...

Restricting Access is The Most Important Step in a Microsoft 365 Copilot Deployment

I was asked what the most important step is in the deployment of Microsoft 365 Copilot. It's a good question. Put simply, restricted access is...

Business Central 2026 release wave 1 (BC28): Item – ABC Analysis (Standard report)

Hi, Readers.Dynamics 365 Business Central 2026 wave 1 (BC28) is generally available. More details: General Available: Dynamics 365 Busine...