Dynamics 365 Customer Voice

Streamline finance approvals with Microsoft PowerPlatform

Common Mistakes when Switching to a CRM

1. What does a CRM actually do for daily operations? What is a CRM? Ask this question to a group of CEOs, and you might get several different ...

Microsoft 365 & Power Platform Call (Microsoft Speakers) – July 7th, 2026 – Screenshot Summary

Call Highlights   SharePoint Quicklinks: Primary PnP Website: https://aka.ms/m365pnp Documentation & Guidance SharePoint Dev Videos Issues...

Moving sales and service organizations forward with agentic CX and Microsoft 365 Copilot

Customer expectations have reset. Here’s how agentic AI across Microsoft 365 Copilot and Dynamics 365 helps sales and service teams meet the n...

Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling

Discover the latest Dynamics 365 Field Service Schedule Board enhancements designed to help schedulers work faster. Explore Move To, Reassign ...

Agentic AI Strategy: How to Build One That Actually Delivers

Gartner predicts that more than 40% of agentic AI projects will be cancelled by 2027, largely because the ROI was never clear. Most organizati...

The hidden cost of dedupe workarounds across a year of migrations

Every CE practice has a version of the same story. The proposal goes out. Scope is defined. The data migration is in there: extract, transform...

Meta API vs Twilio API: Which WhatsApp Integration Fits Your Dynamics 365 Strategy?

Businesses today expect customer conversations to happen where customers are most comfortable, and for over 2 billion users worldwide, that pl...

Action required: Retirement of EWS-based Personal Bookings controls (Microsoft Bookings)

Microsoft is retiring EWS-based controls for Personal Bookings in Microsoft Bookings on August 5, 2026. After that, access will be managed onl...