Dynamics 365 Customer Voice

Outlook: Purview Label Inheritance from Email Attachment for iOS and Android

Outlook for iOS and Android will support Microsoft Purview sensitivity label inheritance from attachments. When users attach files with sensit...

Microsoft Copilot Studio: SQL server Support in Microsoft Copilot Studio

The Azure SQL Knowledge Source capability extends the range of enterprise data sources that makers can leverage when building agents in Copilo...

Microsoft Teams: Intelligent call recaps in Queues app

Spend less time catching up on call recordings to resolve customer issues faster. For recorded call queue calls, the Queues app now supports i...

Outlook: Language support for Summarize in Classic Outlook

When the content language and the Outlook language do not match, you will be able to select a different language to view summarize Copilot res...

OneDrive: Manage access to the OneDrive Photos Desktop experience

OneDrive is adding administrative controls for the Photos experience on Windows. Organizations can manage whether users sign in with personal ...

OneDrive: Uninstall OneDrive Photos without affecting file sync

OneDrive is giving people more control over their Windows experience by allowing them to uninstall the OneDrive Photos experience independentl...

Action Apps transforms athlete performance with Microsoft technology | Who’s Using Copilot?

Gold Gets Two Hours: Entitlements in Dynamics 365 Customer Service

Last week we gave cases a countdown clock. This week, a client question that follows almost immediately: "Our gold customers bought twenty sup...

Automating PDF Data Extraction Using Computer Use within Copilot Studio

Business documents such as purchase orders, invoices, reports, and shipping documents often contain valuable information in tabular format. In...

Why Dynamics 365 Users Need CRM Email Marketing Integration!

"The aim of marketing is to know and understand the customer so well the product or service fits them and sells itself." Most Dynamics 365 use...