Dynamics 365 Customer Voice

How Microsoft Copilot Cowork Is Changing Enterprise Operations

The first wave of workplace AI focused on helping employees work faster. AI could summarize meetings, draft emails, generate reports, and answ...

How to Get a Dynamics 365 App Certified on the Microsoft Marketplace: A Step-by-Step Guide From Someone Who Has Been Successful

I have published at least eleven apps on Microsoft's partner marketplace in my career. I’ve been at this long enough to remember when it was c...

Microsoft Copilot (Microsoft 365): Chat History Filtering by Copilot Experience

Users will now see chat history scoped to their current Copilot Chat endpoint, with the option to see ‘All chats’ view. Product Release phase ...

Securing the Stack: GCC High, CUI, and Federal-Ready CRM

For government contractors, security isn't just an IT preference; it is a barrier to entry. Standard commercial CRMs often lack the certificat...

Microsoft Agent 365 – The Control Plane for AI Agents

Are you building agents in Copilot Studio or Agent Builder? Did you know Microsoft Agent 365 is the control plane for AI agents? It provides t...

Zammo.ai scales customer AI adoption through Microsoft Marketplace

Handling Dataverse Customer Columns in Power Automate

In Dataverse, a Customer column is a special type of lookup. Unlike a standard lookup, it can reference either an Account or a Contact. That f...

Omnichannel Customer Engagement Made Simple in Dynamics 365

Customers expect every interaction to feel connected, whether it happens on WhatsApp, SMS, or live chat. However, many businesses still manage...

How to Automate Project Assignment in Dynamics 365 Using Power Automate and Power Apps Code Apps

This blog demonstrates how to automate project assignments in Microsoft Dynamics 365 using Microsoft Power Automate and Power Apps Code Apps, ...