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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Power Automate – Enable Process Intelligence Studio in object-centric process mining

Article

Power Automate – Enable Process Intelligence Studio in object-centric process mining

We are announcing the availability of Process Intelligence Studio in object-centric process mining in Power Automate Process Mining. This feat...

M365 Admin 29 days ago 15

Dynamics 365 Contact Center – Use after conversation presence status for wrap-up activities

Article

Dynamics 365 Contact Center – Use after conversation presence status for wrap-up activities

We are announcing the ability to use after conversation presence status for wrap-up activities in Dynamics 365 Contact Center. This feature wi...

M365 Admin 29 days ago 9

FabCon Europe 2026 in Barcelona: Highlights from Forward Forever

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FabCon Europe 2026 in Barcelona: Highlights from Forward Forever

This week, four of us from Forward Forever headed to sunny Barcelona for FabCon Europe 2026. We heard the newest from Fabric and Power BI and ...

Forward Forever 1 month ago 12

Article

Re: Power BI September 2026 Feature Summary

Hi mattlee ,I've been eager to get my PBI desktop updated so I could check the same, and can now confirm I'm seeing the same issue. No c...

All Power BI Updates Blog posts 1 month ago 10

Translating an Elasticsearch Search Request to Azure Cosmos DB

Article

Translating an Elasticsearch Search Request to Azure Cosmos DB

This tutorial shows how common Elasticsearch search requests can be expressed using Azure Cosmos DB query patterns. Some Elasticsearch capabil...

Azure Cosmos DB Blog 1 month ago 12

Teams Enables Easier File Sharing in Federated Chat

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Teams Enables Easier File Sharing in Federated Chat

A change to Teams makes it easier for users to share files in federated chat. Sounds good, but Microsoft planned to overwrite existing tenant ...

Office 365 for IT Pros 1 month ago 11

Business Central 2026 release wave 2 (BC29): Run data queries with MCP Server (no APIs required)

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Business Central 2026 release wave 2 (BC29): Run data queries with MCP Server (no APIs required)

Hi, Readers.The public preview for Dynamics 365 Business Central 2026 release wave 2 (BC29) is available. Learn more: Link. I will contin...

Dynamics 365 Lab 1 month ago 10

Article

Data API builder 2.1.5: JSON and Vector Data Type Support, and More

Data API builder (DAB) 2.1.5 is now available as a stable release, and it is about meeting modern data where it lives: documents next to rows,...

Azure SQL Devs’ Corner 1 month ago 11

Article

Introduction to OneLake File Explorer - Microsoft Fabric

Power Tech Speck (Girish Uppal) 1 month ago 8

Article

Re: Power BI September 2026 Feature Summary

Azure maps on published reports and in power bi desktop failed to load for well over an hour yesterday around 13:00 GMT. I was trying to ...

All Power BI Updates Blog posts 1 month ago 11

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