Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Page 93 of 2733

Article

Optimizing Prompt Columns in Microsoft Dataverse with Filters: Part 2

In Part 1, we explored how Prompt Columns in Microsoft Dataverse bring generative AI directly into business data, helping organizations automa...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 2 months ago 11

Article

Microsoft Viva: Agent flexible query in Analytics Workbench

Microsoft Viva Insights Analytics Workbench will add a flexible query feature for exploring Microsoft 365 Copilot agent usage, enabling analys...

M365 Admin 2 months ago 6

Article

Required update for organizational authentication in Excel Power Query (Entra ID)

Excel Power Query is updating its authentication flow for Organizational Accounts (Microsoft Entra ID) to enhance security and reliability. Us...

M365 Admin 2 months ago 1

Article

Update to Microsoft Enterprise Content Delivery Network (eCDN) analytics data retention (360 days to 180 days)

Microsoft eCDN analytics data retention is reduced from 360 to 180 days, effective July 27, 2026. Data older than 180 days will be deleted aut...

M365 Admin 2 months ago 3

Article

Microsoft Purview compliance portal: View-only role management enhancements

Microsoft Purview will enable Global Reader and Security Reader roles to view role assignments and scopes in the Purview and Defender portals ...

M365 Admin 2 months ago 3

Article

Plan for Change: Intune moving to support iOS/iPadOS 18 and higher later this year

Microsoft Intune will require iOS/iPadOS 18 or higher after Apple’s iOS/iPadOS 27 release later this year. Organizations should check de...

M365 Admin 2 months ago 2

Article

Microsoft Copilot Studio – Create agents optimized for Microsoft 365 and Microsoft 365 Copilot users

We are announcing the ability to create agents optimized for Microsoft 365 and Microsoft 365 Copilot users in Microsoft Copilot Studio (MCS). ...

M365 Admin 2 months ago 2

Article

Data Privacy: Microsoft Online Services Subprocessor Disclosure

This notice provides an update to the Microsoft Online Services Subprocessors List.Microsoft may engage non-Microsoft organizations to help pr...

M365 Admin 2 months ago 1

Article

Dynamics 365 Contact Center – Evaluation Retry Capability

We are announcing the ability to enhance troubleshooting with improved error messaging and evaluation retries in the Dynamics 365 Contact Cent...

M365 Admin 2 months ago 1

Article

Dynamics 365 Business Central: How to flow/pass custom field values from Sales Order to Production Order

Hi, Readers.Yesterday, we discussed how to quickly create Production Orders from Sales Orders. Today, we will look at a question regarding a s...

Dynamics 365 Lab 2 months ago 13

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Microsoft Dynamics 365 Customer Service: Latest Dynamics 365 Customer Service

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