Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Clone vs. Copy vs. Duplicate Records in Dynamics 365 CRM: What’s the Difference?

Quick answer: In Dynamics 365, cloning deliberately creates a new record from an existing one, including its child records. Copying moves sele...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 26 days ago 10

Article

Walk In Already Briefed: Sales Navigator’s AI Research (Account IQ, Lead IQ, Message Assist)

The best sales call I ever walked into, I hadn’t done the homework for — my SDR had.…

Microsoft Dynamics 365 and Power Platforms Blog 26 days ago 8

Article

Meta Cloud API vs Twilio for Dynamics 365 WhatsApp Integration

Your customers already live on WhatsApp, and your data lives in Dynamics 365. Getting the two connected comes down to one decision in the Meta...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 26 days ago 10

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Nonprofit Funding Uncertainty in 2026 and How Your CRM Can Help

The grant is still pending. Payroll is due Friday. Imagine a nonprofit facing that gap. A foundation has not made its renewal decision. A coun...

AhaApps 26 days ago 8

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Re: Power BI September 2026 Feature Summary

New Power Query editor (Preview)Missing file name is a major issue found so far - really confusing when you have several windows open. &n...

All Power BI Updates Blog posts 26 days ago 10

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Re: New Card visual in reports (Generally Available)

Conditional Formatting is still not working correctly on the Callout when using Categories. It evaluates the total overall value and applies i...

All Power BI Updates Blog posts 26 days ago 5

Article

Microsoft Graph PowerShell SDK V2.41 Finally Fixes Assembly Clash

The Microsoft Graph PowerShell SDK has long been plagued by assembly clashes that meant it couldn't be used in the same session as other Micro...

Office 365 for IT Pros 26 days ago 8

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Re: Power BI September 2026 Feature Summary

Hello lbendlin ,I am using stacked column bar chart and I should have 3 values in legend. When I set up a color each column section, the lege...

All Power BI Updates Blog posts 26 days ago 10

Article

Microsoft Power Automate Pricing Plans: A Comprehensive Guide

Microsoft Power Automate has become a popular choice for organizations looking to automate workflows, connect applications, and accelerate bus...

Soluzione : Software Development Company | Microsoft Gold Partner 26 days ago 11

Article

AI Approval Workflow Architecture: Build Safer, Faster Decisions

Introduction An AI system can approve a routine request in seconds, but a wrong decision may cost money, harm a customer, or break a rule. AI ...

Softchief Learn 27 days ago 11

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Dynamics 365 Customer Service Articles

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