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Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

How to Use Verbatim Responses in Dynamics 365 Customer Service Copilot

Article

How to Use Verbatim Responses in Dynamics 365 Customer Service Copilot

What happens when Copilot rewrites a safety instruction or changes the wording of a legally approved statement? A small change in wording can ...

Inogic- Maplytics | Dynamics CRM Add-Ons | Development | Consulting 3 days ago 5

Click2Clone vs Workflows vs Power Automate - Guide to Clone Records in Dynamics 365 CRM!

Article

Click2Clone vs Workflows vs Power Automate - Guide to Clone Records in Dynamics 365 CRM!

Sales reps copy opportunities. Service teams rebuild cases. Operations teams re-enter orders line by line. Every repeat entry is time not spen...

Microsoft Dynamics 365 | Partners | Pricing & Cost | Dynamics CRM 3 days ago 6

Exchange Web Services Enters the Final Mile

Article

Exchange Web Services Enters the Final Mile

Exchange Web Services has entered its final mile, and Microsoft is now prompting Microsoft 365 tenants about the need to find and update EWS a...

Office 365 for IT Pros 3 days ago 9

API Access Control Architecture: Build Secure Permissions That Scale

Article

API Access Control Architecture: Build Secure Permissions That Scale

Introduction A valid login doesn’t mean a caller should see every record or run every operation. In API access control architecture, weak perm...

Softchief Learn 3 days ago 6

Secure Multi-Client APIs on Azure: Prevent Cross-Tenant Data Exposure

Article

Secure Multi-Client APIs on Azure: Prevent Cross-Tenant Data Exposure

Introduction A shared API can make it easier to serve many customers, but one weak tenant check can expose another client’s records. Secure mu...

Softchief Learn 3 days ago 4

Business Central 2026 release wave 2 (BC29): New “Recent Record” virtual table (2000000174)

Article

Business Central 2026 release wave 2 (BC29): New “Recent Record” virtual table (2000000174)

Hi, Readers.Dynamics 365 Business Central 2026 wave 2 (BC29) is generally available. More details: General Availability: Dynamics 365 Bus...

Dynamics 365 Lab 3 days ago 5

Step by Step | Managed Identity – Read Dataverse records from an Azure Function

Article

Step by Step | Managed Identity – Read Dataverse records from an Azure Function

If you have connected to Dataverse from an Azure Function, you most likely used Server-to-Server (S2S) authentication. We create an Entra R...

Rajeev Pentyala – Microsoft Power Platform 3 days ago 6

Article

How to start a free Power BI or Microsoft Fabric Trial?

Power Tech Speck (Girish Uppal) 3 days ago 5

Microsoft IQ Explained: Work IQ, Fabric IQ, Foundry IQ, and Web IQ

Article

Microsoft IQ Explained: Work IQ, Fabric IQ, Foundry IQ, and Web IQ

Let’s say you use Microsoft Copilot to prepare for a customer meeting. You ask it to summarize recent discussions, review outstanding or...

Rajeev Pentyala – Microsoft Power Platform 4 days ago 6

Article

Re: Power BI October 2026 Feature Summary

Can you Please fix the scroll ability for "Data ". It's currently usable

All Power BI Updates Blog posts 4 days ago 6

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