Dynamics 365 Customer Service Articles

Explore a wealth of knowledge and insights in customer service excellence with our curated collection of blogs dedicated to Microsoft Customer Service. Stay informed about the latest trends, best practices, and expert advice to enhance your customer support strategies and drive satisfaction.

Article

Reliable Enterprise Automation: Build Workflows That Scale Without Breaking Trust

Introduction Automating an invoice check can save time; a brittle workflow can also send the wrong payment through several systems before anyo...

Softchief Learn 18 days ago 9

Article

High-Volume Power Automate Workflows: Scale Throughput Without Bottlenecks

Introduction A flow that handles ten records in seconds may struggle with ten thousand. As volume grows, runs can slow down, connectors can th...

Softchief Learn 18 days ago 9

Article

Major update of Dynamics 365 Business Central 2026 release wave 2 (BC29) is available for existing customers

Hi, Readers.Dynamics 365 Business Central 2026 wave 2 (BC29) is generally available. More details: General Availability: Dynamics 365 Business...

Dynamics 365 Lab 18 days ago 5

Article

Work IQ: Updating documents in Office

Work IQ enables agents to create and edit Microsoft Office documents using organizational context, helping users produce and update content mo...

M365 Admin 18 days ago 6

Article

Microsoft Purview: Information Protection – Apply default SharePoint library labels to data at rest

Enables auto‑labeling of existing SharePoint files to match the default sensitivity label configured on their document library. This helps org...

M365 Admin 18 days ago 4

Article

Microsoft Purview: Data Loss Prevention-Apply Purview network data security DLP policies to all websites, or all websites except specific cloud apps, through Entra GSA Internet Access integration

With this feature, admins can scope their network data security data loss prevention policies, integrated with Entra GSA Internet Access, to a...

M365 Admin 18 days ago 6

Article

Dynamics 365 Project Operations: Unify product receipt and item requirement posting

This feature posts a purchase order product receipt and the consumption of its linked project item requirement in one transaction. It applies ...

M365 Admin 18 days ago 2

Article

Work IQ: Upload

Enable agents to upload files and content to supported Microsoft 365 destinations. Product Release phase Preview Release date October CY2026Pr...

M365 Admin 18 days ago 3

Article

Dynamics 365 Project Operations: Import tasks into a project from other projects

Currently, to bring tasks from another project into a new project, you must manually enter the task details in the task grid or use schedule A...

M365 Admin 18 days ago 5

Article

Microsoft Teams: View files and conversations side by side

Review shared files without losing conversation context. When you open a PDF, Markdown, or HTML file from a Teams chat or channel message, the...

M365 Admin 18 days ago 5

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Dynamics 365 Customer Service Articles

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